Peapod Reviews

The search bar rarely works so it's hard to find products you need. The search bar for coupons never works so you spend a lot of time going through the list of coupons to find relevant ones. They cancel items often. Just don't make it available to put in my cart if you don't have it. That simple. I've given up trying peapod because it's so time consuming due to its terrible website.

Items are always out of stock even after the selection was available at the time of selection purchase.

Twice I have taken a 3-10 time slot as that was all that was available. Both times it showed the order shipped and ready to go at like 12pm. Then their map app showed the truck 5 minutes away from my house around 5 pm. Did they make the delivery? Nope. They went an hour away from my house for the next delivery, then took another hour making deliveries out that way, then came an hour backwards to my house making my delivery at almost 9pm. Then they couldn't deliver to inside my house saying the stair was too slippery. I am in a wheelchair and handicapped and I had someone put rocksalt down at 5pm when I saw them 5 minutes from my house. Who expected them almost 4 hours later! WHAT! NEVER AGAIN.

Peapod not only charged me for items that they never delivered and when I told the driver items are missing he shrugged and took off. To top it off the dairy items are all smashed and the cake I ordered was not sent but a totally different smashed caked was in its place. But even worse is they took
It upon themselves to charge my card a 20.00 tip... Twice! Customer service hung up on me 3 times after I started to explain what happened and when finally the 4th person said I was owed 58.15 and my card would be credited, I asked for his name and a confirmation number and he said you will
Be emailed and of course... I never was! Pathetic!

WHY ARE YOU DELIVERING MY GROCERIES BETWEEN 10:45-11:15PM?! That’s way beyond the original window. I have to stay up to wait for groceries until nearly midnight!

After waiting for 4 days for order to be delivered, they did not deliver my groceries because I did not answer the door.the website says contactless delivery for covid. The fees are higher than any other service out there. Half my groceries were out of stock and I was charged for them anyway. On top of the high delivery fees these people want a tip on top of that. If you don't tip they circle "tip not included " on the receipt in red. I will never use them again since I discovered instacart, which is far superior.

My order was cancelled for not reaching the minimum cost, BEFORE REACHING THE CUT-OFF TIME. I had planned to add to it but no chance to do that. Of course, I also lost my delivery date and time.

StopandShop is only slightly better than PeaPod, but they still suck. They never bring a receipt, unless you ask multiple times, and items are always missing. I've concluded that this is a scam. After I asked multiple times for a receipt, I got a partial refund, but was still missing several key ingredients in my recipe. They bring it in those outlawed plastic bags and who knows how it was handled. I found 10 bags wrapped together, 2 items to a bag. Why not just do a Whole Foods pickup or order from FreshDirect, which is excellent.

Stop & Shop has taken total control of Peapod and it is a vast improvement.

They have gone above and beyond during this pandemic.

It is a genuine pleasure using this service, especially now.Peapod does provide decent service and are quick to respond to any complaints. The problem is their systems. A few months back they lost an entire order and I didn't find out about it till the morning it was supposed to be delivered. Even though their tech people assured me that the system problem has been fixed and the order was still scheduled for delivery.
But, the biggest frustration to date is their allegedly new and improved on-line ordering program. I can only compare it to what Ancestry.com did to their system. Three steps backwards. The site is cluttered and confusing. It requires more strokes to navigate. It has a very poor print utility. What used to print in 1 1/2 pages now takes 6 pages of paper and ink.
I make these observations from experience. My job was to train and roll-out new programs for several hundred thousand employees. The best way to sell it was to tell the employees about the improvement and benefits they would be getting at their level. I wouldn't want to try and sell this one, because there are none. This appears to be improvements strictly for Peapod, s advantage

I will give it a chance until it frustrates me to the point of closing the account

They have appeared to have gotten the bugs out of the system, but my last order was short 8 items, suddenly out-of-stock after I placed the order.

I will go back to shopping in the store for awhile.

This service is horrible! I got notified of out of stock when I could not change anything, the delivery person never texted or emailed as requested and all my stuff was left sitting there! Eggs cracked and spilled out of the bag. To top it all off I was CHARGED FOR ITEMS I NEVER RECEIVED AND CANNOT GET MY MONEY BACK. This delivery service is not worth a dime. Please NEVER use this service.

To whom it may concern,

On 7/13 my mother-in-law was to have received a dozen roses for her 90th Birthday along with the goodies I usually send her through Peapod. She did not get them. On 8/14, I spent hours on hold with multiple phone calls trying to get her the flowers to her on her birthday! IT WAS HER 90TH BIRTHDAY! I was assured that it was "impossible" to deliver them on Friday but that she would get them on Saturday. SHE NEVER GOT THE ROSES! I can't describe how angry and disappointed I am in your company. I am about to write a seething review and post it on every website I can. I have been a long time customer, as originally a CT native, Arizona transplant, I have always used you to take care of my mother in law. You have lost my business. I don't even want the measly 10 dollar discount your employee just gave me off the order. I expect a written apology to be mailed to my mother in law at the address on my account. You only turn 90 once and not only did you guys mess up her gift, you messed up the opportunity to make it right.

They said your call will be answered within 5 minutes. We are now at 28 minutes and holding. And that's not even the original problem.